FAQ
Frank's Appliance – 50 Frequently Asked Questions
1. What does Frank’s Appliance offer?
We sell a wide range of home appliances and offer delivery, installation, haul-away, parts, and repair services.
2. Where is your showroom located?
Frank’s Appliance is located at 331 Main St, Milford, MA. Our showroom is over 10,000 square ft with over 450 appliances on display
3. What are your business hours?
Business hours are listed on our website and may vary based on holidays and seasonal weather. Generally, we are open Monday, Tuesday, Thursday, Friday from 9:00 AM to 6:00 PM. Wednesday from 9:00 AM to 8:00 PM and Saturday 9:00 AM to 3:00 PM.
4. Do you sell scratch & dent appliances?
Yes, scratch & dent and clearance appliances may be available at discounted pricing.
5. Can I order appliances online?
Yes, customers can browse and purchase appliances through our website. All online orders will be contacted by one of our appliance experts to confirm the appliance meets your needs.
Source: https://www.franksappliance.com
6. Do you offer financing?
Financing options are available for qualifying purchases. When processing financing we can often finance them via promotional rates of 1 year no interest with payments.
7. What brands do you carry?
We carry major appliance brands available for viewing on our website.
8. How can I contact customer service?
You can call us at 508-473-1309 or use the website contact form for assistance.
9. Do you deliver appliances?
Yes, delivery services are available.
10. Do you install appliances?
Yes, standard installation services are offered on appliances. We can also assist in finding installers for you if your installation is more intensive and requires a licensed plumber, electrician, etc.
11. Can you remove my old appliance?
Yes, haul-away services are available.
12. How should I prepare for delivery?
Clear pathways and ensure access to the area of installation. Ensure you have proper hookups before delivery.
13. Will you install gas appliances?
Licensed professionals handle gas installations.
14. Do you test appliances after installation?
Appliances are tested to ensure proper operation when optimal.
15. Is installation included in the price?
Most appliances include installation as part of the delivery however some appliances may have a separate charge; confirm with our team.
16. How do I choose the right appliance size?
Measure your space, width, height, depth and measure the doorways leading to the area. Then compare product specifications.
Source: www.franksappliance.com
17. Gas vs electric ranges?
Gas provides instant heat control for the top; electric offers more even baking. An electric range with an induction top is a nice option if you want even baking and heat control similar to gas.
Source: https://www.energystar.gov
18. How long should a refrigerator last?
Refrigerators typically last 8–15 years with proper care.
Source: https://www.energy.gov/
19. What does ENERGY STAR mean?
ENERGY STAR indicates high energy efficiency standards for that category of appliance.
Source: https://www.energystar.gov
20. Front vs top-load washers?
Front-load washers are often more energy efficient and clean better. Top load washers are typically easier to repair.
21. What is a third rack dishwasher?
A third rack provides extra loading space for utensils. This enhances space and flexibility for use.
Source: Various manufacturer product descriptions
22. Benefits of smart appliances?
Smart appliances offer app control and some diagnostics abilities. They also require internet access to fully function.
Source: Manufacturer product guides
23. Do refrigerators include ice makers?
Some models include built-in ice makers; others have accessory kits that can be installed.
Source: Manufacturer product specifications
24. Induction vs electric cooktops?
Induction heats faster and uses magnetic cookware. Roughly 50% of all pans today work on induction. The easiest way to test is to stick a magnet on the bottom of the pan. If it sticks it likely works on an induction top.
Source: https://www.grandviewresearch.com/industry-analysis/induction-cookware-market-report
25. Built-in vs freestanding appliances?
Built-in appliances fit flush with cabinetry giving a cleaner look. Freestanding appliances are easier to replace and less costly.
Source: Appliance manufacturer installation guides
26. How to clean refrigerator coils?
It is recommended on most models to vacuum coils every 6–12 months. This can be done via the front kickplate and/or the back panel. Be gentle so as not to damage the coils.
Source: https://www.energy.gov/energysaver/appliances-and-electronics
27. Dishwasher not draining?
Clogs in filters or hoses are common causes.
28. How often clean dryer vent?
Dryer vents should be cleaned annually.
Source: Https://www.usfa.fema.gov/downloads/pdf/publications/clothes_dryer_fire_safety_flyer.pdf
29. Washing machine maintenance tips?
Leave door open and clean dispensers regularly using cleaners such as Affresh or white distilled vinegar.
Source: Various manufacturer care manuals
30. Range maintenance tips?
Clean spills promptly and check burner ports on gas ranges. On gas ranges if you have an issue with the unit igniting you can try lightly sanding the ignitor tip or call for service.
Source: Various manufacturer care manuals
31. Refrigerator making noise?
Some noise is normal; loud sounds may indicate mechanical issues or it can be something in, on or around the fridge that is the culprit.
32. Washer not spinning?
May be caused by bearings failing, bad transmission, bad gear case, bad motor, clogs or belt issue.
33. Dryer not drying?
Often due to lint buildup in venting or unit reducing air flow or heating element issues.
34. Dishwasher leaving spots?
Use rinse aid and ensure proper water temperature. Try running the hot water at the sink closest to the unit till hot before running the dishwasher for improved results.
Source: https://home.howstuffworks.com/how-to-repair-a-dishwasher.htm
35. Oven not heating?
Heating elements control board or sensors may need replacement.
Source: Various manufacturer troubleshooting guides
36. Fridge leaking water?
Check defrost drain for clogs and water line for leaks.
Source: Various manufacturer troubleshooting guides
37. Ice maker not working?
Water supply off, frozen lines, bad valve, or bad control panel may be the cause.
Source: Various manufacturer troubleshooting guides
38. Microwave turntable not spinning?
Turntable motor or control may need service. Unit may not have power.
Source: Various manufacturer troubleshooting guides
39. Do you repair appliances you sell?
Yes, in-home appliance repair services are offered both in and out of warranty.
40. Do you repair appliances not purchased here?
Yes, service is available for most brands.
41. How do I schedule a repair?
Call or submit a service request online.
42. Do you offer same-day service?
Yes, depending on availability of product and scheduling.
43. How much do repairs cost?
Costs vary depending on diagnosis and parts required. The average cost of a service call is about $225 as of 2026.
44. Repair or replace an appliance?
If repair exceeds 50% of replacement cost, replacement may be better or if the product is close to the average life span.
45. Does service call include parts?
The base charge for a Service call covers diagnosis; additional charges for parts and labor for repair may apply.
46. Do appliances come with warranties?
Most appliances include manufacturer warranties. The average warranty is 1 year parts and labor. We are an authorized servicer for most brands enabling us to handle warranty issues for any appliance purchased at Frank’s Appliance.
Source: Manufacturer warranty documentation
47. What is an extended service plan?
Extended plans provide coverage beyond the manufacturer warranty. They cover the cost of parts and labor for the repair as well as diagnosis. The cost of an extended warranty varies based on the cost of the appliance and when it is purchased.
48. How to file a warranty claim?
Contact us directly for any issues under the manufacturer’s warranty or the extended warranty.
Source: www.franksappliance.com
49. Do you assist with warranty repairs?
Yes, we can directly service appliances under warranty for which we are an authorized servicer.
50. What if my manufacturer’s warranty expires soon?
Consider purchasing an extended service plan for continued coverage.