Frank’s Appliance Return Policy

We are committed to your satisfaction. Returning a product can be stressful, so we are here to help you get it right the first time. Our product experts are available to help you select the right product for your needs and application, and we encourage you to take advantage of that expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate it. To start the return process, call or email us using the phone number or email address on our Contact Us page. The requirements below apply to every return and exchange.

General Return Requirements:

• All returns and exchanges must have the approval of Frank’s Appliance and the manufacturer, and a return authorization must be issued before any product is returned.
• Returned merchandise must be in its original packaging, unused, and free of any cosmetic damage.
• Any product that has been installed, or where installation has been attempted, cannot be returned. Delivered products that are in use are not returnable.
• A restocking fee of up to 35% applies to all approved returns.
• Built-ins, air conditioners, special-orders, and product held for over 45 days are not returnable.
• Delivery, shipping, and handling charges are non-refundable. Customers are responsible for shipping charges incurred when returning a product.
• We reserve the right to refuse any return.

Defective Products: Most of our products include a one-year parts and labor warranty from the manufacturer. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify your product expert of the problem within 24 hours of receiving the goods. NOTE: Most manufacturers require a service call to diagnose the problem and then decide if it must be repaired or serviced based on their product warranty policy. We are authorized servicers for most brands, so our service team can assist in that process.

Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Products will be delivered by one of our delivery teams for all local deliveries; feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery, and we will contact you to schedule another delivery. Freight delivery policy varies. For more information, call or email us using the phone number or email address on our Contact Us page.

If the Product Does Not Meet Your Needs: If you are not satisfied with your purchase, contact the store regarding any cancellation or return. The general requirements above apply, including manufacturer approval, original packaging, and the restocking fee of up to 35%.

Special Orders: Special orders cannot be cancelled once the order is placed, and special-order merchandise is not returnable.

Terms: The customer agrees to the terms and conditions published above when they place a completed order with our company and authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Refunds will be handled according to our store policy. Please contact us for a copy of our store’s policies.

Shipping Policy / Delivery Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.

Please Note: Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged appropriate sales tax.